Política de envío

Shipping Policy

At MÉRO Skin, we aim to make your delivery experience simple, transparent and reliable.

Order Processing

Orders are fulfilled through our fulfilment network in Europe and the United States. The fulfilment location may vary depending on the delivery destination and product availability.

Most standard orders are prepared for shipment within approximately 2 business days. Processing times may be longer during weekends, public holidays or periods of high order volume.

Shipping & Delivery

Available shipping methods, shipping costs and estimated delivery times are displayed at checkout based on your delivery address.

Delivery times shown at checkout are estimates and begin after your order has been processed and dispatched.

Please note that delivery times are not guaranteed. Delays may occasionally occur due to shipping carriers, customs processing, public holidays, weather conditions or other circumstances outside our reasonable control.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on the destination, selected shipping method and order details.

You will always be able to review the applicable shipping cost before completing your purchase.

Order Tracking

When tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier’s tracking system to update after receiving your tracking information.

Delivery Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error after placing an order, contact us as soon as possible at info@meroskin.com. We will do our best to assist you, but we cannot guarantee that an address can be changed once fulfilment has started.

MÉRO Skin cannot be held responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

Customs & Import Charges

Depending on the delivery destination, customs duties, import taxes or other local charges may apply.

Where such charges are not already included at checkout, they are the responsibility of the customer and are determined by the relevant local authorities.

Damaged, Lost or Incorrect Orders

If your order arrives damaged, you receive an incorrect item, or you experience another delivery-related issue, please contact us at info@meroskin.com as soon as possible.

Please include your order number and, where relevant, clear photos of the package and products so we can review the issue and assist you.

Contact

If you have any questions regarding shipping or your order, please contact us at:

MÉRO Skin
info@meroskin.com